Newcastle Gateshead Clinical Commisioning Group

Newcastle Gateshead Clinical Commisioning Group

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Newcastle’s NHS leaders to share findings from urgent care listening exercise

Newcastle’s NHS leaders to share findings from urgent care listening exercise

NHS leaders in Newcastle are sharing their findings with patients after more than 1200 people gave their views on urgent care services in the city.

Urgent care services provide care for minor injuries and minor ailments which need urgent attention but are not serious enough to go to A&E. In Newcastle, these are provided through three GP-led walk-in centres at Westgate Road, Molineux Street in Byker and Ponteland Road, plus a nurse-led service which operates 14 hours per week at the Lemington Resource Centre.

These services work alongside GP practices, the NHS 111 telephone service and local pharmacists to support patients with urgent care needs.

Between November 2017 and January 2018, NHS Newcastle Gateshead Clinical Commissioning Group (CCG), which is responsible for planning and buying most healthcare services in the city, invited local people to share their views about urgent care services.

New national requirements mean that CCGs across the country are standardising their urgent care services by creating new Urgent Treatment Centres. Urgent Treatment Centres are GP-led, staffed by GPs, nurses and other clinicians and provide a consistent level of service.

Opening for at least 12 hours a day, they will offer a mix of booked and walk-in appointments with access to simple diagnostics, like urinalysis, ECG and X-rays, as well as treating children under 2.

Dr Steve Summers, a local GP and urgent care lead for NHS Newcastle Gateshead CCG, said: “I’d like to thank everyone who has provided valuable feedback around issues like transport, waiting times and access to medical records.

“After considering all the feedback and evidence, we propose to retain the services at Westgate Road, Molineux Street and Ponteland Road as Urgent Treatment Centres opening from 8am to 8pm. Patients will be able to walk in, or book appointments through NHS 111 or their practice.

“The Lemington Centre would not be able to meet the national requirements for an Urgent Treatment Centre, but we understand how important the service is to local people and wish to retain urgent primary care services, making improvements like moving to booked appointments.”

The CCG now plans to share its overall findings and invite comments, at two public events and a series of focus groups hosted by community organisations.

In addition, the CCG will hold a range of activities to hear people’s views about how to improve the service based at Lemington. This will include an event, a survey and a stall where centre users can share their thoughts. This is a chance to look at issues like opening hours, bookings and the range of urgent primary care services on offer at the Lemington Centre.

The changes are expected to take place by December 2019.

If you live or work in Newcastle, you can get involved by:

  • Attending a public event (please call us on 0191 217 2803 or use the links below to book your place)
  • If you’re part of a community or voluntary organisation, holding a focus group to involve your members – the CCG will provide all the support you need to do this
  • Visiting newcastlegatesheadccg.nhs.uk or calling 0191 217 2803
  • Commenting through social media – @NHSngccg on Twitter or Newcastle Gateshead CCG on Facebook
  • People who would like to share their views on urgent primary care services at the Lemington Centre can also complete a survey here or request a paper survey from 0191 217 2803 before 14 September 2018

To find out more about Newcastle Urgent Care click on the link below.

Urgent care