Newcastle Gateshead Clinical Commisioning Group

Newcastle Gateshead Clinical Commisioning Group

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GP practices in the northeast of England and Cumbria hit the 5,000 incident reports mark this week using a new on-line incident reporting system. The 5000th report was made by the Metro Interchange Surgery in Gateshead, part of the Gateshead CCG.

Between January and August 2014 a NECS Clinical Quality project team rolled out a single on-line incident reporting system to CCG member practices over all 13 CCGs in the NECS area as part of the NECS SIRMS programme which involved working across a number of Directorates.

Replacing older electronic and paper reporting systems used by GP practices the Safeguard Incident and Risk Management System (SIRMS) enables practices to easily and efficiently report all issues, concerns and incidents which affect the care of their patients. Usage of the new system varies between CCGs but is growing; currently 1600 users from 93% of GP practices are registered to use SIRMS and 74% of practices have successfully reported incidents online.

The much improved clinical intelligence now available has enabled the Clinical Quality teams to better identify themes and trends in commissioned service provision and supported informed reporting to CCGs improving the effectiveness of quality review processes. Benefits from using the new system have included:

  • Identifying emerging trends in some local Foundation Trust hospitals enabling rapid raising of the issues for resolution with the service provider
  • The audit and redesign of a patient care pathway following complications for a patient due to a communication breakdown
  • Capturing the ‘Big Picture’ – collecting clinical intelligence across CCG boundaries allowing lessons learned to be shared across the region to support the establishment of new levels of best practice

The Clinical Quality team are continuing to develop the use and management of SIRMS leading to the establishment of improved standards of patient safety and care.