Newcastle Gateshead Clinical Commisioning Group

Newcastle Gateshead Clinical Commisioning Group

Urgent primary care services at the Lemington Centre

Your local NHS has been reviewing urgent care services in Newcastle, and listening to local people’s views about the future. Urgent care services provide medical care for minor injuries and minor illnesses which need urgent attention but are not serious enough to go to A&E. They include walk-in centres, GP practices, community pharmacies, the NHS 111 phone service, and taking good care of yourself (self-care).

The NHS has changed its national requirements, and expects all local areas to operate in a new way from 2019. The new style centres will be called Urgent Treatment Centres.

In Newcastle, we have three urgent care centres which open from 8am to 8pm every day. These are based at Westgate Road, Molineux Street and Ponteland Road. We propose to retain all three as Urgent Treatment Centres in the future.

The Lemington walk-in centre provides a more limited service for a total of 14 hours per week. It is a nurse-led service, and does not have access to diagnostics like urinalysis, ECG and X-rays.

This means that it would not meet national requirements to become one of the new Urgent Treatment Centres.

The future for Lemington walk-in centre
The Lemington walk-in centre currently provides a nurse-led service at these times:

  • Mondays 8.30am – 12 noon
  • Tuesdays 8.30am – 12 noon
  • Wednesdays 8.30am – 12 noon
  • Fridays 1 – 4.30pm

Interpreting services are available using an interpreting hotline. Reception staff can assist any patient who needs help with interpreting.

We understand how important the centre is to local people, so we are proposing to retain urgent primary care services at the Lemington Centre, and make improvements where we can.

That could include things like looking at opening times, offering access to a GP, and reducing waits by booking appointments instead of just walking in.

In the discussions we have had so far, many patients have said that they want convenient access using a simpler appointment system which can be pre-booked.

Having your say
There are lots of ways to find out more and share your views:

  • Attend a public event (please call 0191 217 2803 to book your place):
    • Thursday 6 September, 12 to 1.30pm, at Lemington Resource Centre (this session will focus mainly on Lemington walk-in centre – book your place here)
    • Tuesday 4 September, 5 to 6.30pm (book your place here); and Wednesday 12 September,12 to 1.30pm (book your place here), at City Library (these sessions will focus on urgent care across the whole of Newcastle)
  • Complete a survey here or call 0191 217 2803 to request a paper copy before Friday 14 September 2018
  • If you’re part of a community or voluntary organisation, you could hold a focus group to involve your members – the CCG will provide all the support you need to do this. Call us on 0191 217 2818 if you’d like to find out more
  • Comment through Twitter or Facebook

What happens next?
Over the coming months, we will be listening to people’s views about the Lemington walk-in service. This will continue until 14 September.

We will then analyse all the feedback we have received, along with the other evidence, before making a final proposal for the service’s future.

Any changes to the service would be completed by October 2019.