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Newcastle Gateshead Clinical Commisioning Group

Newcastle Gateshead Clinical Commisioning Group

Urgent care feedback summary – January 2019

Between November 2017 and January 2018 Newcastle Gateshead Clinical Commissioning Group (NGCCG) held a listening exercise to gather people’s views and experiences of urgent care services.

Between July 2018 and September 2018 NGCCG undertook a second exercise to feed back the findings of the previous work and to introduce and gather views on some planned changes to urgent care services, particularly around walk-in centres  changing to Urgent Treatment Centres (UTCs).

Urgent care services are separate from A&E (Accident and Emergency) services which provide emergency care. Urgent care services include: NHS 111, GP practices, GP out of hours, community pharmacies (or chemists) and walk-in centres.

For a summary of the listening exercise, click here.