Newcastle Gateshead Clinical Commisioning Group

Newcastle Gateshead Clinical Commisioning Group

Newcastle urgent care – have your say

Newcastle urgent care – have your say

Listening to and collecting your views and experiences about urgent care in Newcastle

Thanks to everyone who took the time to be involved in the recent Urgent Care Listening Exercise.  We have put the findings into a report here..

This information is currently being considered and next steps are to be agreed. We will have an update on these next steps shortly”

Urgent care explained

Urgent Care is defined as ”the range of health services available to people who need urgent advice, diagnosis and treatment quickly for needs that are not considered life threatening.” They are separate from A&E services which provide emergency care. These services include:

  • How you can look after yourself (self-care)
  • NHS 111 – the non-emergency telephone number for NHS services
  • GP practices
  • GP out of hours (for when GP practices are shut)
  • Community pharmacies (or chemists)
  • Walk-in centres

How can you get involved?

Please download the Newcastle urgent care listening document

If you live or access NHS services in Newcastle then it’s really important that you read this booklet and encourage your family and friends to do the same.

We’re starting to look at how we can improve urgent care and we want to listen and find out your views.

We want to find out about your experiences and how they could be improved in the future. Please remember that anything that you tell us will be kept completely confidential.

There are many ways you can get in touch, so just use the easiest option for you:

Send us a message via email ngccg.enquiries@nhs.net

  • Twitter
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  • Call us on 0191 217 2670
  • Or you can write to us at:
    NHS Newcastle Gateshead Clinical Commissioning Group,
    Goldcrest Way
    Newburn Riverside
    Newcastle upon Tyne,
    NE15 8NY