Newcastle Gateshead Clinical Commisioning Group

Newcastle Gateshead Clinical Commisioning Group

Share your experience and help shape local health services

Groups you can get involved with
Your GP patient participation group

Being part of your GP practice patient participation group (PPG) is a great opportunity for you to help shape and influence the health services that you, your family and the local community receive.
Members of the PPG are patients from the GP practice who each come with a broad spectrum of experiences, needs and views about local health services.

To find out more about your GP participation group, contact your Practice Manager.

Patient, public and carer engagement forum

The forum is somewhere where we can talk with our patients, carers, and the public and give our local communities the opportunity to share their opinions with decision-makers from the CCG, allowing them to contribute directly to decisions affecting healthcare provision.

The latest meeting was held on 29 January and you can read the presentations below. An update bulletin from the Forum will be published soon.

Lesley Bainbridge – Frailty
CCG update
Mark Johns – NEAS NHS 111

The next Forum is on 12 March 2018. Please contact christianne.ormston@nhs.net or on 0191 217 2818 to book your place.

You can also view the 2018 Patient Public and Carer Engagement Forum dates

The Forum is open for members of the public to attend and its purpose is to:
• Provide an open two way communication channel between patients, public and carers and the CCG.
• Work positively across Newcastle and Gateshead within an agreed working together compact.
• Ensure the issues/themes identified by patients, public and carers are brought to the attention of the Involvement Forum and the CCG
• Support and encourage the participation and engagement of patients, public and carers in the planning, design and improvement commissioning of services
• Act as a key local forum to raise awareness of CCG activity, service development and commissioning plans.

The agreed working agreement and terms of reference documents are below:
Working Together agreement approved
Terms of Reference approved

Newcastle Gateshead Involvement Forum

The Forum ensures that the voice of patients, public and carers, including seldom heard groups, is embedded in the business of Newcastle Gateshead CCG and the key organisations that support people and their families.

The forum meets every two months and will meet again on Monday 19 February 2018. You can read what’s on the agenda here Invitation for 19 February and reserve your space by emailing christianne.ormston@nhs.net or call 0191 217 2818.

You can also view all the 2018 dates

The most recent meeting was held on 4 December and the presentations and update bulletin and can be read here:

Making Every Contact Count (MECC)
MECC leaflet
Joe Corrigan – Finance
CCG update
Involvement Forum December bulletin

The group is attended by community and voluntary sector organisations who work directly with service users and carers and its purpose is to:

• Promote positive and inclusive multi-agency working
• Share involvement and engagement in events/activities with partners
• Share best practice in terms of involvement and engagement with a focus on methods and approaches
• Work more closely with health and social care
• Work closely with the patient, public and carer engagement forum in terms of engagement priorities and activities.

Any organisation that works with service users and carers is welcome to attend.

Newcastle Community Forum

The Community Forum is a Newcastle-wide partnership for professionals representing specific groups with protected characteristics and people in minority communities with experience of being marginalised. The Forum provides an opportunity for these groups to have a say in how the CCG commissions local services and in how local services develop.

Health Champions

Health Champions are patients of a GP practice who share their passions, skills and ideas to benefit the health and well-being of the local community. Champions work together with the practice staff to do things that interest them. This might be setting up groups to share a hobby or skill, setting up a health event to raise awareness around a condition, but can be anything depending upon the interests of the champions.

A number of practices across the CCG are developing this approach with more expected to join in. For further information about this work please contact Steven Bramwell, Health Champion Lead, 0191 2172830 Steven.Bramwell@nhs.net.

Commissioner visit programme

Each year, we carry out a rolling programme of commissioner visits to seek assurances that the quality of services we commission remain high, that they are being delivered in a safe way and that our patients have a positive experience of care and good outcome.

Our patient representatives are part of the visiting team which includes a CCG senior nurse, CCG medical representative and representative from North of England Commissioning Support (NECS). Having a patient representative as part of the visiting team ensures that services are seen through the eyes of patients and services users, gives the opportunity to talk to patients and families about the care they are receiving and help capture what good quality care looks, sounds and feels like.

Did you know the CCG collects patient stories?

We want to hear your experiences of local health services, both good and not so positive, to help shape future improvements.

We’d love you to share your experiences with us so please contact us.

If you would like to find out more about any of our groups, get in touch with one of the team:

Patient Experience Lead
Alison Thompson – alisonthompson4@nhs.net or call 0191 217 2554

Patient, Public Involvement and Community Development Leads:
Norah Stevens – norahstevens@nhs.net or call 0191 217 2787
Christianne Ormston – christianne.ormston@nhs.net or call 0191 217 2818